Refund policy

Hot Things Barbecues and Heaters Return and Exchange Policy

30 Day Returns

At Hot Things Barbecues and Heaters, we want you to be happy with your purchase. If you've changed your mind, simply return your purchase within 30 days in brand new condition and we will happily exchange your purchase. Please note that all costs associated with the return of the item must be borne by the purchaser. Items must be in saleable condition, in their original packaging, unused and untarnished. Upon the receipt of the product and a successful inspection, a full refund may be offered less original shipping and installation costs. If the item is damaged upon receipt, you must contact us immediately to report the damage, otherwise, the responsibility for the damage will be borne by the receiver.

Exclusions apply to our 30 Day Return Policy and these include floor models, demo models, special orders, custom ordered products, commercial use products, foodstuffs, and all perishable items. All returned goods must be in their original packaging.

Warranty

The warranty covers the replacement or repair of any product that is assessed to have a manufacturing or material defect. Please note that exclusions apply, such as damage, deterioration, or discoloration if the product has not been installed, used, and maintained in accordance with the manufacturer’s instructions. Proof of purchase is required to claim warranty, and it covers the original purchaser from the date of delivery and covers domestic use only. The warranty covers repair or replacement of impacted pieces only. Damage caused by misuse, modifications, cleaning, storage, transportation, or as a result of the product being used outside its intended purpose is not covered by warranty. Additionally, defects, wear and tear, or discoloration in products sold "as is" (e.g., ex-demos, floor stock, returns, and seconds), and damage caused by extreme heat, extreme cold, or chemicals are not covered by warranty.

Please refer to the installation, warranty, care, and maintenance information relevant to each product for more information.

Warranty Returns

Please contact Hot Things Barbecues and Heaters to discuss any issues you may have with your product. Alternatively, you may email info@hotthings.com.au and supply your name, address, and phone number, so we can look up the product you purchased and date. Please provide a description of the issue and relevant photographs. We will then assess and advise a course of action, which may require the item to be returned to the store. The buyer is responsible for returning the product to the store if required.

Exchange Process

If you wish to exchange your goods, please email or phone us to let us know. Please return goods via a registered service as we do not accept responsibility for lost or damaged items. When goods are received within the exchange period in brand new and sellable condition, we will organize an exchange with you. Goods not returned in this manner may be subject to a restocking fee of 20%.

How Long Does the Exchange Take?

Exchanges will be processed within 2-3 business days of us receiving your returned goods. Once received, your returned goods will be assessed, and an exchange will be organized.

Faulty Items

If you have a faulty item, please phone (08 9240 7188) or email us at info@hotthings.com.au